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Online Booking
First time to Watershed Counselling or returning after a break?
For access to our online booking system please click on the button below!
Click the button below to make or change an appointment.
Online booking
You already have seen us before?
Bulk Billing Not Available
If booking under Private, there are out-of-pocket fees for appointments, even with a Mental Healthcare Plan from your GP.
After Hours (5pm Onwards) Available
At the moment, we are available to offer appointments from 5 pm onwards.
Wait Time for an Appointment:
Currently, the average wait for an appointment is maximum 1 week for new clients.
We are committed to better-helping people in a convenient location.
For crisis situations please contact the Helpline at 13 11 14
After you booked:
- Check our location page for direction
- Familiarise yourself with our cancelation policy.
Cancellation Policy
Payment & Booking:
Full payment is required 48 hours in advance to secure appointments.
If payment is not received by this deadline, the appointment will be automatically cancelled.
Clients acknowledge the policy when booking and during their initial consult.
Cancellation Fees:
Initial Booking Cancellation: $50 non-refundable fee, regardless of notice.
Rescheduling: $25 non-refundable fee per reschedule.
Late Cancellations & No-Shows:
At least 24 business hours’ notice required (before 9:00 AM the prior business day).
Missed appointments or late cancellations incur 100% of the session fee.
Rescheduling Limit:
A maximum of three reschedules is allowed. After the third reschedule, the appointment fee is refunded, and future bookings require a 10-session prepaid commitment.
NDIS Clients:
Late cancellation fees are charged at 100% as per NDIS guidelines.
Payment & Outstanding Accounts:
Cancellation fees are charged automatically or invoiced.
Outstanding accounts exceeding seven days will be referred to debt collection with an 18% + GST fee.
No future appointments can be booked with outstanding fees.
Policy Rationale:
The policy ensures fair use of time, supports therapists’ schedules, and maintains income stability.
Clients must notify cancellations via text/email before the 24-hour deadline to avoid fees.
Responsibility Reminder:
Appointment reminders are sent via SMS but should not be relied upon; clients are responsible for remembering appointments.
Key Takeaway:
Timely payments, cancellations, and adherence to this policy support both the therapeutic process and the efficient running of the practice.
Thank you for your understanding.
On your arrival:
- At our Newcastle office please report your arrival at the reception and wait in the waiting area provided.
- At our Maitland office please walk upstairs and wait in the sitting area provided by the stairs.
After your appointment:
- Notice how you’re feeling emotionally and physically
- Write about the emotions you’re experiencing to discuss them at your next session
- Stretch your body
- Step outside for some fresh air
- Engage in breathing exercises
- Look at something beautiful that will bring you joy
- Eat a nourishing meal
Ask yourself:
- Do I have any new thoughts or feelings?
- Am I experiencing new body sensations?
- Is anything getting better? Is anything getting worse?
- Am I having new dreams that may be connected to what was discussed?