Initial (First) Family
Cancellation Policy
Clients are informed of this policy at the time of booking and acknowledge they need to pay a late cancellation or reschedule fee when filling in their initial consult information sheet. They will receive a text message 72 hours prior to their appointment which also reminds them of their appointment. They will receive a second text message with a reminder of their appointment.
Aim:
The aim of this policy is:
To reduce disruptions to the psychotherapist’s diary and loss of the psychotherapist’s time in preparation because of clients late cancellations, late rescheduled, and missed appointments.
Make sure that other clients do not miss out on the opportunity to access therapy.
Reduce the income loss as a direct result of client cancellations, late rescheduled, and missed appointments. We are a private practice, therefore if a client cancels or reschedules late or does not arrive for their scheduled appointment the psychotherapist loses income.
To reduce the level of late cancellations, late rescheduled, and missed appointments.
Policy Rationale
Sometimes there are good reasons for cancelling or rescheduling appointments. However, unlike brief medical appointments, it is impracticable to fill a psychotherapy appointment that runs for 50 minutes at short notice. If several clients are late in cancelling, rescheduling, or missing their appointments in one day, then the practice loses a large amount of income. Imagine if a salaried employee was told they would only receive half of their salary for that day. If you consider the situation in these terms, as well as the overhead costs associated with private practice, then you can understand why we must charge a cancellation fee for late cancellations, late rescheduled appointments, and missed appointments.
If for some reason you need to cancel or reschedule your appointment, please allow a minimum of 24 business hours’ notice, i.e. call, SMS, or email prior to 9.00 am the day before your appointment; if your appointment is at 9.00 am on a Monday, you must cancel prior to 12.00 pm on Friday prior, otherwise, you will incur a fee. Cancellation fees will be calculated at 100% of the regular session fee for appointments cancelled within 24 business hours or no-show appointments.
** New Clients: A 50% deposit (NON-REFUNDABLE) is required to secure your booking **
** NDIS Clients – Late cancellation fees are charged at 100% as per NDIS guidelines **
You should note that calling is the most effective way to ensure we receive appropriate notice. You are welcome to leave a message outside of business hours if it is before the cancellation deadline. (Please do not call after 5.00 pm on a Friday and leave a message to cancel an appointment scheduled for Monday as you will incur the cancellation fee).
Please note that while we endeavour to remind you of your appointments through SMS reminders, these should not be relied upon and it is your responsibility to remember the appointments you have made.
Cancellation fees are payable on the phone at the time of cancellation, or will be directly charged to the encrypted credit card account details stored, or invoiced. Outstanding accounts (maximum terms = 7 days) will be referred for debt collection and will incur an 18% + GST debt collection fee.
** PLEASE NOTE: NO FUTURE APPOINTMENTS CAN BE BOOKED IF YOU HAVE AN OUTSTANDING ACCOUNT **
Our cancellation policy is based on the same rationale as many other industries, one example being the airline industry, where you pay for your seat whether you arrive at the airport or not. Given that the time has been set aside for you if you do not use it, then it is unlikely at short notice it can be used by anyone else. We trust you will agree that this is a fair and reasonable policy and we thank you for your understanding.
A late cancellation, late rescheduled appointment, or failure to attend your appointment is a loss to three people:
1. The client who is delaying their therapy progress
2. Another client who has been sitting on the waiting list to see the psychotherapist urgently
3. The psychotherapist who spent time preparing for the session, set aside the time in their calendar and lost income.
Please, therefore, ensure that you attend your appointments!
(The Office of Fair Trading states that a business is within its rights to charge a cancellation or “no-show” fee for appointments, so long as this has been communicated to a new patient or customer before making the appointment.)
Thank you for being here!
Parenthood forces us to confront our ability to handle stress, adapt to significant life changes, and handle pressure in interpersonal interactions. Motherhood forces women to completely recreate their sense of who they are. Although the path is comparable for fathers, there are various societal and personal expectations. It's a moment of major adjustment and newly established objectives.
Women go through a number of important changes after becoming mothers. Her relationship with her body, her sense of self, and her role as a parent have all changed. It has a lot of benefits but also a lot of drawbacks.
The changes are significant for males. Relationships in terms of emotion, sex, and domestic responsibilities with their spouse alter practically overnight. Men who become parents are compelled to examine their own identities while their partners are doing the same.
This transitional time offers a chance to develop.
Allow me to tell you in bullet points about family and parenting therapy
Stress in Relationships
According to some studies, relationship satisfaction peaks around the start of the third trimester of a first pregnancy and declines by 80% in the first year following childbirth. According to other studies, up to 93% of first-time mothers report diminishing relationship satisfaction with their partner after the baby is born.
How effectively a pair interacts and works together under duress will decide how the relationship turns out. Many couples find that becoming parents opens up a whole new set of conflicting issues, especially when it comes to expectations of each other’s duties and engagement in household management, economics, sex, and involvement of extended family. Different people have different expectations of how each other will behave when they are under pressure or in conflict; conflict-related communication frequently devolves into finger-pointing and defensiveness.
What I see in couples counselling is that interactions between partners often take on a very procedural nature after having children. Hurtful disappointments, growing conflicts, or emotional retreats can frequently take precedence over intimacy and sexual enjoyment.
The relationship between harmful communication occurs as follows:
A problem is brought up, but not in a way that would help; rather, it will make the other person feel guilty. It might be genuine criticism that is conveyed, or it could be a neutral remark that is interpreted as criticism. However, the other party feels personally attacked and responds defensively, leaving the initial problem unresolved. The talk frequently shifts to disparaging one other’s behaviours, which can cause a reflexive adrenal stress reaction (commonly referred to as Fight or Flight) that causes us to lose our ability to think clearly.
Many times, “stonewalling”—or ceasing all communication—occurs in an effort to control this stress reaction, even when it’s done as a kind of punishment. As a result, the initial problem—no matter how great or small—never gets resolved.
Criticism (or perceived criticism), followed by defensiveness, a counterattack, or deprecation, contempt, stonewalling, and emotional retreat, is often how the toxic communication interaction plays out.
Stress in Parenting
It may be quite difficult for parents to deal with their children’s vivid and emotive personalities. We give up sleep, pass up job possibilities, and develop stronger self-control in order to help our kids navigate their emotions. We strike a balance between maintaining our own independence, and being there for our kids, and the conflicting emotions of joy, remorse, and sorrow that go along with it. This is a period when we frequently think back on our interactions with our own parents and recognise some of the challenging situations we have faced that we would like to avoid in this new position. Sometimes we must admit that we aren’t the parents our children deserve, and these discrepancies must be made up.
Relations with the Extended Family
Is raising a child something that the two parents experience separately? Or a gathering that is open to everyone from the wider family tree?
Greater knowledge, care, and security are opportunities provided by interlocking family subsystems or the joining and engagement of the two parental family systems. There are several opportunities for the entire tree to develop, link, and open up. However, the ways that these subsystems function differently usually result in stress, tension, and anger.
Why? Because individuals of the extended family have different beliefs about how family interactions should work, including the providing and receiving of both physical and emotional support. Early on, preconceived notions about what they will offer become obvious, and these expectations are not necessarily the same among family members. When members of the couple’s extended family express support for or criticism of the couple’s parenting choices, it is clear. They receive unintentional assessments of how they are doing as new parents and suggestions for improvement. These good intentions run the danger of being misunderstood as judgement; curiosity and interest as intrusiveness; and a whole host of other mismatched communication that causes conflict, resentment, and discord among family members.
On the other hand, when these extended family ties are founded on high-quality connection and communication, the smaller family unit is likely to feel more comfortable and confident in their changing circumstances. These interactions are frequently described as being kind, encouraging, and nonjudgmental with an implicit awareness of personal space limits.
Digital distractions, love, parenting, household tasks, involvement of in-laws and other extra-family interactions, and divergent financial objectives are some of the common solvable difficulties that we address in counselling.
Intriguingly, happy, healthy families frequently differ on these matters, but because of the way they communicate with each another and their willingness to compromise for one another, they are able to come up with a solution that satisfies all of their most fundamental needs.
They can get back to the initial position of respect that started the relationship as long as all parties have a shred of optimism. Children, stress, personal change, and time can lead to families becoming emotionally distant or resentful. Family counselling using strategies is quite successful at rekindling the relationship and increasing shared meaning.
Initial First Family/Mentoring Booking
After you booked:
- Check our location page for direction
- Familiarise yourself with our cancelation policy.
Cancellation Policy
Clients are informed of this policy at the time of booking and acknowledge they need to pay a late cancellation or reschedule fee when filling in their initial consult information sheet. They will receive a text message 72 hours prior to their appointment which also reminds them of their appointment. They will receive a second text message with a reminder of their appointment.
Aim:
The aim of this policy is:
To reduce disruptions to the psychotherapist’s diary and loss of the psychotherapist’s time in preparation because of clients late cancellations, late rescheduled, and missed appointments.
Make sure that other clients do not miss out on the opportunity to access therapy.
Reduce the income loss as a direct result of client cancellations, late rescheduled, and missed appointments. We are a private practice, therefore if a client cancels or reschedules late or does not arrive for their scheduled appointment the psychotherapist loses income.
To reduce the level of late cancellations, late rescheduled, and missed appointments.
Policy Rationale
Sometimes there are good reasons for cancelling or rescheduling appointments. However, unlike brief medical appointments, it is impracticable to fill a psychotherapy appointment that runs for 50 minutes at short notice. If several clients are late in cancelling, rescheduling, or missing their appointments in one day, then the practice loses a large amount of income. Imagine if a salaried employee was told they would only receive half of their salary for that day. If you consider the situation in these terms, as well as the overhead costs associated with private practice, then you can understand why we must charge a cancellation fee for late cancellations, late rescheduled appointments, and missed appointments.
If for some reason you need to cancel or reschedule your appointment, please allow a minimum of 24 business hours’ notice, i.e. call, SMS, or email prior to 9.00 am the day before your appointment; if your appointment is at 9.00 am on a Monday, you must cancel prior to 12.00 pm on Friday prior, otherwise, you will incur a fee. Cancellation fees will be calculated at 100% of the regular session fee for appointments cancelled within 24 business hours or no-show appointments.
** New Clients: A 50% deposit (NON-REFUNDABLE) is required to secure your booking **
** NDIS Clients – Late cancellation fees are charged at 100% as per NDIS guidelines **
You should note that calling is the most effective way to ensure we receive appropriate notice. You are welcome to leave a message outside of business hours if it is before the cancellation deadline. (Please do not call after 5.00 pm on a Friday and leave a message to cancel an appointment scheduled for Monday as you will incur the cancellation fee).
Please note that while we endeavour to remind you of your appointments through SMS reminders, these should not be relied upon and it is your responsibility to remember the appointments you have made.
Cancellation fees are payable on the phone at the time of cancellation, or will be directly charged to the encrypted credit card account details stored, or invoiced. Outstanding accounts (maximum terms = 7 days) will be referred for debt collection and will incur an 18% + GST debt collection fee.
** PLEASE NOTE: NO FUTURE APPOINTMENTS CAN BE BOOKED IF YOU HAVE AN OUTSTANDING ACCOUNT **
Our cancellation policy is based on the same rationale as many other industries, one example being the airline industry, where you pay for your seat whether you arrive at the airport or not. Given that the time has been set aside for you if you do not use it, then it is unlikely at short notice it can be used by anyone else. We trust you will agree that this is a fair and reasonable policy and we thank you for your understanding.
A late cancellation, late rescheduled appointment, or failure to attend your appointment is a loss to three people:
1. The client who is delaying their therapy progress
2. Another client who has been sitting on the waiting list to see the psychotherapist urgently
3. The psychotherapist who spent time preparing for the session, set aside the time in their calendar and lost income.
Please, therefore, ensure that you attend your appointments!
(The Office of Fair Trading states that a business is within its rights to charge a cancellation or “no-show” fee for appointments, so long as this has been communicated to a new patient or customer before making the appointment.)
On your arrival:
- At our Cessnock office please report your arrival at the reception and wait in the waiting area provided in the Pathology Rooms.
- At our Maitland office please walk upstairs and wait in the sitting area provided by the stairs.
After your appointment:
- Notice how you’re feeling emotionally and physically
- Write about the emotions you’re experiencing to discuss them at your next session
- Stretch your body
- Step outside for some fresh air
- Engage in breathing exercises
- Look at something beautiful that will bring you joy
- Eat a nourishing meal
Ask yourself:
- Do I have any new thoughts or feelings?
- Am I experiencing new body sensations?
- Is anything getting better? Is anything getting worse?
- Am I having new dreams that may be connected to what was discussed?
Allow me to tell you in bullet points about my values and why these values are so important to me:
Respect
Compassion
Connection
Empathy
Equality
FAQS:
As a psychology professional and member of IARPP, APA, EMDRAA, and EAPAA Simona Graham is bound by the Code of Ethics of these organizations and the NSW Government rules of confidentiality.
It’s very common for people to question whether therapy (the quiz is designed to help you with this question) works in the first place. The thing about therapy is, it doesn’t work the way, say, a medication might, where when you have symptoms, you take a drug targeting those symptoms, and hopefully, after some amount of time, those symptoms go away. Therapy is more about taking the time to look for and treat the source of the wound.