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Initial (First) Individual Zoom/Phone
Cancellation Policy
Clients are informed of this policy at the time of booking and acknowledge they need to pay a late cancellation or reschedule fee when filling in their initial consult information sheet. They will receive a text message 72 hours prior to their appointment which also reminds them of their appointment. They will receive a second text message with a reminder of their appointment.
Aim:
The aim of this policy is:
To reduce disruptions to the psychotherapist’s diary and loss of the psychotherapist’s time in preparation because of clients late cancellations, late rescheduled, and missed appointments.
Make sure that other clients do not miss out on the opportunity to access therapy.
Reduce the income loss as a direct result of client cancellations, late rescheduled, and missed appointments. We are a private practice, therefore if a client cancels or reschedules late or does not arrive for their scheduled appointment the psychotherapist loses income.
To reduce the level of late cancellations, late rescheduled, and missed appointments.
Policy Rationale
Sometimes there are good reasons for cancelling or rescheduling appointments. However, unlike brief medical appointments, it is impracticable to fill a psychotherapy appointment that runs for 50 minutes at short notice. If several clients are late in cancelling, rescheduling, or missing their appointments in one day, then the practice loses a large amount of income. Imagine if a salaried employee was told they would only receive half of their salary for that day. If you consider the situation in these terms, as well as the overhead costs associated with private practice, then you can understand why we must charge a cancellation fee for late cancellations, late rescheduled appointments, and missed appointments.
If for some reason you need to cancel or reschedule your appointment, please allow a minimum of 24 business hours’ notice, i.e. call, SMS, or email prior to 9.00 am the day before your appointment; if your appointment is at 9.00 am on a Monday, you must cancel prior to 12.00 pm on Friday prior, otherwise, you will incur a fee. Cancellation fees will be calculated at 100% of the regular session fee for appointments cancelled within 24 business hours or no-show appointments.
** New Clients: A 50% deposit (NON-REFUNDABLE) is required to secure your booking **
** NDIS Clients – Late cancellation fees are charged at 100% as per NDIS guidelines **
You should note that calling is the most effective way to ensure we receive appropriate notice. You are welcome to leave a message outside of business hours if it is before the cancellation deadline. (Please do not call after 5.00 pm on a Friday and leave a message to cancel an appointment scheduled for Monday as you will incur the cancellation fee).
Please note that while we endeavour to remind you of your appointments through SMS reminders, these should not be relied upon and it is your responsibility to remember the appointments you have made.
Cancellation fees are payable on the phone at the time of cancellation, or will be directly charged to the encrypted credit card account details stored, or invoiced. Outstanding accounts (maximum terms = 7 days) will be referred for debt collection and will incur an 18% + GST debt collection fee.
** PLEASE NOTE: NO FUTURE APPOINTMENTS CAN BE BOOKED IF YOU HAVE AN OUTSTANDING ACCOUNT **
Our cancellation policy is based on the same rationale as many other industries, one example being the airline industry, where you pay for your seat whether you arrive at the airport or not. Given that the time has been set aside for you if you do not use it, then it is unlikely at short notice it can be used by anyone else. We trust you will agree that this is a fair and reasonable policy and we thank you for your understanding.
A late cancellation, late rescheduled appointment, or failure to attend your appointment is a loss to three people:
1. The client who is delaying their therapy progress
2. Another client who has been sitting on the waiting list to see the psychotherapist urgently
3. The psychotherapist who spent time preparing for the session, set aside the time in their calendar and lost income.
Please, therefore, ensure that you attend your appointments!
(The Office of Fair Trading states that a business is within its rights to charge a cancellation or “no-show” fee for appointments, so long as this has been communicated to a new patient or customer before making the appointment.)
Thank you for being here!
Without even noticing it, we frequently get ourselves stuck in difficult situations, and it may be quite challenging to 'unstuck' on our own. Join me as we create a road plan for dealing with stress, anxiety, and depression symptoms.
The majority of the people I work with exhibit recurring patterns of fears, insecurities, and/or moments of a dull, deflated, and uninspired feeling. Distress frequently manifests itself in certain settings, such as the job, under particular work-related stresses, at home, when a person is alone, when parenting, or while socialising.
My approach to therapy focuses on how clients regard themselves (their connection with themselves) and how they develop a defence mechanism that causes them to suffer inside. The ‘Self Psychology’ movement and attachment theory are the sources of this strategy. Personal crises show our self-concept and how confident or insecure we feel about ourselves at various periods when there has been a substantial shift or loss. Identification of harmful patterns, appreciation of their historical survival significance, and acquisition of healthier patterns aimed toward genuine self-esteem are the main objectives of individual therapy.
Initial First Individual Booking
After you booked:
- Check our location page for direction
- Familiarise yourself with our cancelation policy.
Cancellation Policy
Clients are informed of this policy at the time of booking and acknowledge they need to pay a late cancellation or reschedule fee when filling in their initial consult information sheet. They will receive a text message 72 hours prior to their appointment which also reminds them of their appointment. They will receive a second text message with a reminder of their appointment.
Aim:
The aim of this policy is:
To reduce disruptions to the psychotherapist’s diary and loss of the psychotherapist’s time in preparation because of clients late cancellations, late rescheduled, and missed appointments.
Make sure that other clients do not miss out on the opportunity to access therapy.
Reduce the income loss as a direct result of client cancellations, late rescheduled, and missed appointments. We are a private practice, therefore if a client cancels or reschedules late or does not arrive for their scheduled appointment the psychotherapist loses income.
To reduce the level of late cancellations, late rescheduled, and missed appointments.
Policy Rationale
Sometimes there are good reasons for cancelling or rescheduling appointments. However, unlike brief medical appointments, it is impracticable to fill a psychotherapy appointment that runs for 50 minutes at short notice. If several clients are late in cancelling, rescheduling, or missing their appointments in one day, then the practice loses a large amount of income. Imagine if a salaried employee was told they would only receive half of their salary for that day. If you consider the situation in these terms, as well as the overhead costs associated with private practice, then you can understand why we must charge a cancellation fee for late cancellations, late rescheduled appointments, and missed appointments.
If for some reason you need to cancel or reschedule your appointment, please allow a minimum of 24 business hours’ notice, i.e. call, SMS, or email prior to 9.00 am the day before your appointment; if your appointment is at 9.00 am on a Monday, you must cancel prior to 12.00 pm on Friday prior, otherwise, you will incur a fee. Cancellation fees will be calculated at 100% of the regular session fee for appointments cancelled within 24 business hours or no-show appointments.
** New Clients: A 50% deposit (NON-REFUNDABLE) is required to secure your booking **
** NDIS Clients – Late cancellation fees are charged at 100% as per NDIS guidelines **
You should note that calling is the most effective way to ensure we receive appropriate notice. You are welcome to leave a message outside of business hours if it is before the cancellation deadline. (Please do not call after 5.00 pm on a Friday and leave a message to cancel an appointment scheduled for Monday as you will incur the cancellation fee).
Please note that while we endeavour to remind you of your appointments through SMS reminders, these should not be relied upon and it is your responsibility to remember the appointments you have made.
Cancellation fees are payable on the phone at the time of cancellation, or will be directly charged to the encrypted credit card account details stored, or invoiced. Outstanding accounts (maximum terms = 7 days) will be referred for debt collection and will incur an 18% + GST debt collection fee.
** PLEASE NOTE: NO FUTURE APPOINTMENTS CAN BE BOOKED IF YOU HAVE AN OUTSTANDING ACCOUNT **
Our cancellation policy is based on the same rationale as many other industries, one example being the airline industry, where you pay for your seat whether you arrive at the airport or not. Given that the time has been set aside for you if you do not use it, then it is unlikely at short notice it can be used by anyone else. We trust you will agree that this is a fair and reasonable policy and we thank you for your understanding.
A late cancellation, late rescheduled appointment, or failure to attend your appointment is a loss to three people:
1. The client who is delaying their therapy progress
2. Another client who has been sitting on the waiting list to see the psychotherapist urgently
3. The psychotherapist who spent time preparing for the session, set aside the time in their calendar and lost income.
Please, therefore, ensure that you attend your appointments!
(The Office of Fair Trading states that a business is within its rights to charge a cancellation or “no-show” fee for appointments, so long as this has been communicated to a new patient or customer before making the appointment.)
On your arrival:
- At our Cessnock office please report your arrival at the reception and wait in the waiting area provided in the Pathology Rooms.
- At our Maitland office please walk upstairs and wait in the sitting area provided by the stairs.
After your appointment:
- Notice how you’re feeling emotionally and physically
- Write about the emotions you’re experiencing to discuss them at your next session
- Stretch your body
- Step outside for some fresh air
- Engage in breathing exercises
- Look at something beautiful that will bring you joy
- Eat a nourishing meal
Ask yourself:
- Do I have any new thoughts or feelings?
- Am I experiencing new body sensations?
- Is anything getting better? Is anything getting worse?
- Am I having new dreams that may be connected to what was discussed?
Allow me to tell you in bullet points about my values and why these values are so important to me:
Respect
I understand that everyone has different needs and I respect about clients’ uniqueness and individuality. I help you to develop solutions and responses that are acceptable and meaningful to you.
Compassion
I endeavor to provide the compassionate care that we would all want for ourselves and our families.
Connection
I am connected with my clients and the broader community. I value our relationships.
Empathy
I have developed the ability to listen with the goal of understanding your perspective and sensing what you need from me. I am present. I am curious. I let go of my biases.
Equality
I believe that every individual has an equal opportunity to make the most of their lives and talents. I have the belief that all people are of equal worth and are entitled to equal respect.
FAQS:
As a psychology professional and member of IARPP, APA, ASSERT, and EAPAA Simona Graham is bound by the Code of Ethics of these organizations and the NSW Government rules of confidentiality.
Initial(first) appointments are 70 minutes. The initial consult is an opportunity to hear about your issues and concerns, your life history and the ways in which anxiety or mood troubles have limited your enjoyment of life. For children 16 years and under, at least one parent has to attend the initial consult.
It’s very common for people to question whether therapy (the quiz is designed to help you with this question) works in the first place. The thing about therapy is, it doesn’t work the way, say, a medication might, where when you have symptoms, you take a drug targeting those symptoms, and hopefully, after some amount of time, those symptoms go away. Therapy is more about taking the time to look for and treat the source of the wound.
You can ask questions in your counselling session and after your counselling sessions. I take pride on my effort to answer text messages or any emails you will need to send in between our sessions. I will be the one to answer all the text messages and emails enquiries.
Initial First Individual Booking
After your appointment:
- Notice how you’re feeling emotionally and physically
- Write about the emotions you’re experiencing to discuss them at your next session
- Stretch your body
- Step outside for some fresh air
- Engage in breathing exercises
- Look at something beautiful that will bring you joy
- Eat a nourishing meal
Ask yourself:
- Do I have any new thoughts or feelings?
- Am I experiencing new body sensations?
- Is anything getting better? Is anything getting worse?
- Am I having new dreams that may be connected to what was discussed?